How do I purchase graphics from your site?
Just find the perfect graphics, add them to cart, make a payment and start downloading right away!
Proper completion and accuracy with your billing information on the security page of the payment gateway will guarantee that you get the file without any delays.
What are the advantages of purchasing graphics from you site?
The major advantages are the cost & the time. For an affordable one-time cost you receive high quality graphics created by our illustrators and you save your valuable time.
How can I use your graphics?
All of the graphics on our site are royalty-free. Please view our License Agreement that outlines permitted and prohibited usage.
What is royalty free graphic?
The royalty free graphic is a concept where a user does not have to pay any additional fees on a use-by-use basis. Once you purchase a royalty-free graphic, you may use it multiple times for multiple projects without paying additional fees. Royalty-free graphics provide a solution for every budget, with few usage restrictions. The buyer does not own the copyright of the graphics but have bought out the right to use the graphics legally without further payments or interruption from the seller. These graphics cannot be resold or transferred.
Is the license a one-time fee payment?
Yes, it is.
What applications are compatible with the graphics?
Vectors are fully editable with the following applications:
- Adobe Illustrator (version 9 and above)
- CorelDRAW (version 10 and above)
Raster format can be opened and edited in image editing software (Adobe Photoshop). JPEG file is compatible in most presentation and office software such as Microsoft PowerPoint/Word/Publisher, OpenOffice.org and SmartDraw.
What do I receive when I order from your site?
Once your payment has been approved, you will be taken to My Account page containing your downloadable file(s) and all files will be available for immediate download. You will also receive a sales receipt from us via email with instructions for doing the download.
All files are compressed into a .zip file to make the download faster and easier. You will need unzipping software (WinZip/WinRar/Stuffit) to extract the .zip archive.
I ordered a graphic but haven't received the download information.
If your payment has been approved but you haven't received the download link, please let us know.
Are there any time limit for downloading the graphics?
The download link is valid for 7 days from the date of puchase and you will have a maximum of 3 times to download your file(s) within this period.
Is it possible to reactivate my download link if it was deactivated?
Yes. Please contact us and we will reactivate your link.
What payment methods are available?
We accept payment by all major credit and debit cards (Visa, MasterCard, American Express, Diners Club, Discover/Novus and JCB) through our authorized retailer 2CO or via PayPal. All payments made by credit/debit card are subject to a number of security checks, for your security and ours. So please ensure that the cardholders' details are correct when completing a payment as details that do not match those held by the bank can cause delays in processing your order.
Is there any return policy?
Since we are offering non-tangible irrevocable goods so NO REFUNDS are issued once the order is accomplished. As a customer you are responsible for understanding this upon purchasing any graphic at our site. Please make sure that you have carefully read 'Download Options' section. We only make exceptions with this rule when there is a technical problem with the graphic files or the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. In such cases, replacements or substitutions will be arranged. Requests for a refund are accepted within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.
If you don’t have what I want, can you create it?
Due to the great number of specific requirements, there’s a good chance we won’t score a direct hit for everyone searching our library. We design our products to meet the needs of general users. We're adding new illustrations to our library all the time. We suggest you put us in your Favorites and check back with us from time to time. If you have suggestions about illustrations you’d like to see, we’d like to hear from you.
I am opening the .ai file with Adobe Illustrator CS and I get a message about "legacy text". What does that mean?
Legacy text is text created in Illustrator previous to Illustrator CS. We delivers our Illustrator format file as Illustrator 9 format. You can use these files in Adobe Illustrator CS, but you will need to update the text in the document in order to make it editable. When opening file, Illustrator CS will prompt you choose whether or not you wish to update the document's text. Click the 'Update' button to convert the text so that it will be editable with Illustrator CS.
I'm getting a font problem notice when I open the file.
We are using Arial as the font for all our graphic files. If you do not have the exact specified font, you will get a font problem notice. If you do not have the font installed in your system, the program (Illustrator/CorelDRAW) will make a substitution. If you have the right font, but it's from a different creator (TrueType/Type 1 fonts), then the program will use that font. In both instances, "OK" the message and the program will use fonts available in your system to display the text. You can also make universal changes to the fonts used on the file with the font of your choice.